{"id":19500,"date":"2015-11-18T13:34:12","date_gmt":"2015-11-18T13:34:12","guid":{"rendered":"https:\/\/realtyna.com\/test\/?page_id=19500"},"modified":"2025-01-21T12:30:35","modified_gmt":"2025-01-21T17:30:35","slug":"support","status":"publish","type":"page","link":"https:\/\/realtyna.com\/support\/","title":{"rendered":"How To Get Support?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; el_class=&#8221;ul_blue_color&#8221;][vc_column][vc_column_text]<\/p>\n<h1><strong>1. Support subscriptions are available<\/strong><\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1737480587353{padding-bottom: 30px !important;}&#8221;]Realtyna offers support subscriptions. With a support subscription, you will have access to our most experienced product developers for any issues or questions you encounter while using our products. Clients will receive 3 months of our proactive support with any purchase. You can read the terms of our support coverage <a href=\"https:\/\/realtyna.atlassian.net\/wiki\/spaces\/RA\/pages\/1712029697\/REALTYNA+SUPPORT+POLICY+LICENSES\" target=\"_blank\" rel=\"noopener\">here.<\/a><\/p>\n<p>Clients who wish to extend their support subscription may read our support renewal terms <a href=\"https:\/\/realtyna.com\/support\/renewal-of-the-support-update-package\/\">here<\/a>.<\/p>\n<p>Our support team offers complimentary assistance with installation, configuration, systems operation issues and any other issue related to Realtyna products. To ask a question or report an issue, please <a href=\"https:\/\/support.realtyna.com\/index.php?\/Tickets\/Submit\/RenderForm\/33\" target=\"_blank\" rel=\"noopener\">Contact us here<\/a>.[\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>2. Read me first before reporting bugs<\/strong><\/h1>\n<p>[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">If you think there might be a bug on your website related to our products, please find the below guidelines to help us provide the fastest and most precise feedback.<\/span>[\/vc_column_text]<div class=\"q_list number circle_number\">\n\t<\/p>\n<ul>\n<li>The product should have valid \u00a0support. You may check your support status in\u00a0<a href=\"https:\/\/realtyna.com\/my-account\/\">billing<\/a>.<\/li>\n<li>Our installation service is a one-time service only and it is only available on the domain registered with the purchased \u00a0WPL Pro license in the client\u2019s billing account.<\/li>\n<li>Requesting support for any other domain requires a paid <a href=\"https:\/\/realtyna.com\/services\/real-estate-webmaster-service\/\">webmaster package<\/a>\u00a0or an extra WPL Pro license.<\/li>\n<li>The client\u2019s server should meet the WPL <a href=\"https:\/\/support.realtyna.com\/index.php?\/Knowledgebase\/Article\/View\/529\/28\/system-requirements-for-using-wpl\">server requirements<\/a> .<\/li>\n<li>The client must have the latest <a href=\"https:\/\/realtyna.com\/wpl-changelog\/\">version<\/a>\u00a0of the product(s) installed.<\/li>\n<\/ul>\n<p><\/div>[vc_column_text]If your plugin is outdated, please visit\u00a0<a href=\"https:\/\/support.realtyna.com\/index.php?\/Knowledgebase\/Article\/View\/557\/0\/how-to-update-wpl-pro\">here<\/a>\u00a0to find out how to update WPL.[\/vc_column_text]<div class=\"q_list number circle_number\">\n\t<\/p>\n<ul>\n<li>Website access information, including ( WordPress admin access +Cpanel\/ FTP\/SFTP\/PhpMyadmin) is required. Also It is \u00a0best if you provide your Operating System and browser name and version.<\/li>\n<li>If you have received an error, please let us know the exact error message.<\/li>\n<li>It&#8217;s best to provide a screenshot of the issue.<\/li>\n<\/ul>\n<p><\/div>[vc_single_image image=&#8221;24684&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;&#8221;]<div class=\"q_list number circle_number\">\n\t<\/p>\n<ul>\n<li>If a specific field or feature has a problem, please let us know exactly where you face it. A screenshot can help a lot.<\/li>\n<li>Please let us know if \u00a0you are using an IP Blocking plugin on your website.<\/li>\n<\/ul>\n<p><\/div>[vc_column_text css=&#8221;.vc_custom_1642520932858{margin-top: 30px !important;}&#8221;]<\/p>\n<h1>3.\u00a0Manuals and instructions<\/h1>\n<p>[\/vc_column_text][vc_column_text]We have prepared great articles in our knowledge base system. We encourage all of our clients to read them to learn how to use our products step by step. You can begin an inquiry simply by searching keywords such as, \u2018WPL search\u2019, or \u2018WPL CRM manual\u2019 <a href=\"https:\/\/support.realtyna.com\/index.php?\/Knowledgebase\/List\">here<\/a>.\u00a0You will find answers to the most common questions and issues faced while using our products.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1642520940434{margin-top: 30px !important;}&#8221;]<\/p>\n<h1>4.\u00a0Create A ticket<\/h1>\n<p>[\/vc_column_text][vc_column_text]If you did not find the answer to your question in the manuals and \u00a0articles or you want to report an issue by considering previous steps. You are welcome to create a ticket here:[\/vc_column_text]<a  itemprop=\"url\" href=\"https:\/\/support.realtyna.com\/index.php?\/Tickets\/Submit\/RenderForm\/33\" target=\"_blank\" data-hover-background-color=\"#ffffff\" data-hover-border-color=\"#0066a1\" class=\"qbutton  default\" style=\"border-color: #0066a1; margin: 10px 0px 0px 0px; background-color:#0066a1;\">Submit A ticket<\/a>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; el_class=&#8221;ul_blue_color&#8221;][vc_column][vc_column_text] 1. Support subscriptions are available [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1737480587353{padding-bottom: 30px !important;}&#8221;]Realtyna offers support subscriptions. With a support subscription, you will have access to our most experienced product developers&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_custom_body_class":"","_custom_post_class":"","footnotes":""},"class_list":["post-19500","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Get Support?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/realtyna.com\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Get Support?\" \/>\n<meta property=\"og:description\" content=\"[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; el_class=&#8221;ul_blue_color&#8221;][vc_column][vc_column_text] 1. 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